Refund and Returns Policy

Last Updated: [2025/3/1]

Thank you for shopping on our website. We want you to be completely satisfied with your purchase. Please review this policy carefully

General Policy

• We do not directly handle returns or exchanges as we are an affiliate marketing website (not the original seller).
• All return/exchange requests must be directed to the original retailer (e.g., Amazon, Walmart, etc.) where you made your purchase.
• For Amazon purchases: Please visit Amazon’s Returns & Refunds Center.

Eligibility for Returns/Exchanges (at Retailer)

• Products must typically be returned within 30 days of delivery (varies by retailer).
• Items must be unused, in original packaging, with tags/receipts.
• Some retailers may charge restocking fees for non-defective items.

Non-Returnable Items (Common Examples)

• Opened software, downloadable products
• Personal care items (e.g., cosmetics)
• Customized/perishable goods

How to Initiate a Return

• Contact the retailer’s customer service (we provide product links but are not the seller).
• Follow their return instructions (often includes printing a prepaid label).
• Ship items back to their designated facility.

Refund Processing

• Refunds are issued by the original retailer, not our website.
• Processing times vary (typically 3-10 business days after receipt).
• Refunds usually go back to the original payment method.

Damaged/Defective Items

Contact the retailer immediately (within 48 hours recommended) with:

• Order number
• Photos of damage/defect
• Packaging details

Exchange Requests

Most retailers require you to:

• Return the original item first
• Place a new order for the replacement

Shipping Costs

• Free returns: Some retailers offer this (e.g., Amazon Prime eligible items).
• Customer-paid returns: You may be responsible for return shipping unless the return is due to retailer error.

International Returns

Additional considerations may apply:

• Longer processing times
• Customs documentation
• Possible import fee non-refundability

Contact Us

For assistance locating retailer return policies:
Email: [service@bxike.com]